Shipping & Returns

Shipping 

Free local delivery within the NSW Macarthur region on all orders over $50.

Free shipping Australia wide on all orders over $70 or a

$12 flat rate on all candle orders

$10 flat rate on all soap orders

Local pickup available for all orders.

All orders are generally processed within 3-5 business days. Once shipped, please allow up to 7 business days for your order to arrive.

Please ensure you have correctly entered your shipping address details (house number, street name, suburb and postcode) as we cannot be responsible for orders that do not arrive due to error in address. You may incur additional shipping charges if this occurs unless it is the error of Lavinia Collection. Once your order has been shipped, we cannot accept responsibility for any lost parcel.

Returns

Meticulous attention to detail is taken when packaging orders for shipping. Should your purchase arrive damaged, please contact laviniacollectionaustralia@gmail.com with a description of the damage and photographic evidence, within 14 days of arrival. The products and packaging must be returned in an unused condition. Any product and packaging that is returned in a used condition will not be deemed faulty/damaged and you may incur additional shipping charges to return the product or if appropriate, a refund with be given within 48 hours. If the product is returned in an unused condition we will happily replace the product.

Unfortunately, we cannot offer refunds for change of mind.